Supercharge Your CX

Multilingual remote CX solutions for every stage of your growth

Whether you're a start-up looking to establish best CX practices or a scale-up looking to implement world-class CX to enable rapid growth, 5CA can help.

Our premise is simple:

We want to be part of your success story, and will help you bring together the best people, processes and technology to deliver CX free from barriers, geography and limits. We’ll work with you to create cost-effective CX strategies and solutions to support every stage of your CX journey. 

Find out more about how 5CA can support your growth by supercharging your CX.

As a start-up, your goal is to become the next big thing: a Unicorn. However, being completely successful is difficult and as many as 70% of start-ups fail by their 10th year, for which many of the top 10 reasons are customer-related. That’s why founders are increasingly recognizing that CX is core to success.

With 5CA Incubator, you can get up close and personal to your customers from day one and develop a world-class approach to CX as you pursue your Unicorn aspirations.

Remote-first heritage

20+ years’ experience in pioneering remote CX provides access to a global talent pool of people that love your brand, and offers unrivalled scalability and resilience.

Proven track record

We’ve got the experience in building agile and highly-functioning CX teams that can grow and evolve with you - from where you are today to Unicorn status and beyond.

Fans of Brands

Our ability to tap into a global talent pool means that we hire people who love your brand as much as you do and are invested in your success. That's why we call them Fans of Brands.​

Nationalities

Countries

Languages & Dialects

Dedicated Fans of Brands

Global Multilingual Support

World-class Operations

Omnichannel Offering

Enhanced Reporting

"

The team at 5CA has become an extension 

of our team.

"

We work together to determine what you need by way of channels, agent profiles, languages, hours of operation, to make sure the solution we propose is exactly what you need.

Once we've determined your needs, we'll prepare a proposal that delivers cost predictability. You'll never pay for more than you need, but we're always open to adapting support levels to meet your requirements.

Once the budget has been agreed, we'll deliver a contract so you know exactly what you can expect from us, and understand how everything works - from day to day operations to KPI governance.

Within 4-6 weeks of the contract being signed, we'll go live with Fans of Brands delivering superior CX to your customers - with whatever skills you need, wherever and whenever you need them.

By partnering with 5CA, you'll have the peace of mind that as your needs grow, our support will too. However quickly you scale, we'll combine fan-tastic quality, warp speed, and unrivalled resilience to accelerate your growth, and work with you to optimize your CX over the longer term.

FACT: Companies that proactively prioritize quality customer support grow faster.

That's why, to support rapid growth, we work at warp speed to attract, onboard and deploy fans of our clients' brands whenever and wherever they're needed. Our time to hire and speed to competence beat bricks & mortar hands down.

Need a thousand people to cover 5 languages and multiple timezones? No problem. We'll work to deliver:

Customized solutions

Brand building CX

Insights that fuel innovation

We custom-craft solutions that meet your needs, offering guaranteed scalability across markets, languages and time zones.

Fans of Brands combine brand love with a genuine passion for great CX, meaning that your reputation will grow as quickly as your bottom line.

Near real-time actionable customer insights help give your business the agility it needs to harness the power of CX to drive product and service innovation.

CCP’s EVE Online has dominated the RPG MMO space for 17 years.

The highly-complex galactic title, known for its long-term retention and impressive engagement with its core player base, significantly increased their new user numbers from January 2019 to January 2020 alone. Currently they have an enormous monthly active user base of players that demands a significant level of support. 

5CA was already in place as a support partner, providing key English support at first before quickly scaling up to supply CCP with multi-language support—5 languages across chat and mail support channels.

7% INCREASE

90-day player retention

2 WEEKS

ramp time

2X TEAM SCALE

in only 6 weeks